Customer reviews of Shelsey

By Adam B on 27 November 2018 | Purchase not verified

if Any buttons on the car appear not to work don’t fully trust seller has fully investigated these, to be told the steering wheel controls are not fitted to this model, after changing two tyres to then find the tyre pressure doesn’t reset also due to a fault with the car. The support from seller to resolve this was disappointing first a trip to Yeovil at my own cost to be told it was a fault with the coding on the infortainment system. I then contacted Shelsey who told me to call the original dealer despite not been their customer. Which then involved another 2hr drive to Cardiff to have this resolved. All I got from Shelsey is no one does their job properly anymore (meaning Seat)... well Shelsey I don’t feel urs was fully done on this occasion. Other than that the car is tidy and well presented but these small issues should not be found if had been properly checked as Salesman initially told me to conclude the sale.

Reply from Shelsey on 28/11/18

Your car was fitted with a replacement Infotainment system at 2 years old and replaced under the 3 year warranty with SEAT. I,m afraid SEAT had failed to upload some of the features on to the system , hence the issues you raise. I took this up with SEAT and advised you that If you took the car to Any dealership they would resolve the problem at no cost to you - and they did- at no cost under their terms of warranty. It was your choice you took the car to Cardiff when you had a SEAT dealer less than 5 miles from your home.

By John L on 13 August 2017 | Purchase not verified

I bought a car from Shelsey garage and traded in my car I was kept up-to-date on the process at all times and a fair price for both vehicles was agreed. He was very knowledgeable and i felt he was both an honest and straightforward person to deal with.

By Steve M on 27 July 2017 | Purchase not verified

Straight forward to deal with, good cars purchased 4 so far would recommend.